Accessibility Statement

The Ripple Stone | Chris Blackman Coaching

Last updated: 19 October 2026

1. Introduction

At The Ripple Stone, we believe that opportunities for personal reflection, learning and development should be accessible to as many people as possible.

Our work explores how individuals navigate their lives, make decisions and respond to the circumstances around them. We recognise that everyone experiences and interacts with the world differently, including how they access information, communicate and engage with online services.

We are committed to making our website, educational resources and coaching services accessible and inclusive, wherever reasonably possible.

This Accessibility Statement explains our approach to accessibility, the standards we aim to follow, potential limitations and how you can contact us if you experience difficulties accessing our content or services.

Accessibility is an ongoing commitment, and we recognise that improvements may be needed as our website, resources and services develop.

2. About Us

The Ripple Stone website is operated by Chris Blackman Coaching, the trading name of Chris Blackman, a sole trader operating in the United Kingdom.

Business information

Trading name: Chris Blackman Coaching
Business owner: Chris Blackman
Business structure: Sole trader
Website: https://theripplestone.co.uk
Email: hello@theripplestone.co.uk
Business correspondence address: 3, Whiteway Close, Dursley, Gloucestershire, Gl11 4AT, England, United Kingdom

This statement applies to the website at https://theripplestone.co.uk and the online content and services we provide directly through it.

It also explains our approach to accessibility for associated coaching and educational resources.

3. Our Commitment to Accessibility

We aim to make The Ripple Stone accessible to individuals with a wide range of abilities, needs and preferences.

Our approach includes considering the needs of people who may experience:

Visual impairments or difficulty reading text.
Hearing impairments or difficulty accessing audio content.
Physical or motor impairments affecting navigation or interaction.
Cognitive, learning or neurological differences.
Difficulties with concentration, memory or processing information.
Temporary impairments or limitations arising from illness, injury or circumstances.
Difficulties accessing particular technologies or digital formats.

We recognise that accessibility involves more than the technical design of a website.

It also includes clear communication, understandable information, appropriate document formats and reasonable flexibility in how people access services.

Where someone experiences a barrier, we encourage them to contact us so that we can consider a suitable adjustment or alternative arrangement.

4. Accessibility Standards

We aim to work towards the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C).

These guidelines provide internationally recognised recommendations for improving access to digital content.

They are organised around four principles.

Perceivable

Information and website elements should be presented in ways that people can perceive, including suitable text alternatives for important non-text content.

Operable

Website features and navigation should be usable through different methods, including keyboard interaction where appropriate.

Understandable

Information and interactions should be clear, consistent and reasonably easy to understand.

Robust

Website content should work as reliably as possible with commonly used browsers and assistive technologies.

These principles guide our efforts to improve the accessibility of our website and digital resources.

5. Current Accessibility Status

The Ripple Stone website is built and hosted using Wix.

Wix provides tools intended to help website owners identify and address accessibility issues, including its Accessibility Wizard and Accessibility Monitor.

We aim to use appropriate accessibility tools and manual checks to review and improve the website.

We are not currently making a formal claim that every page and feature fully conforms to WCAG 2.2 Level AA.

A comprehensive accessibility assessment has not been established for the purposes of this statement, and additional testing may identify areas requiring improvement.

We will update this statement as accessibility checks are completed and improvements are made.

6. Website Accessibility

We aim to improve accessibility throughout our website by considering the following areas.

Clear structure and navigation

We aim to organise information using clear headings, logical page structures and navigation that helps visitors find relevant content.

Readable text

We aim to use readable fonts, appropriate text sizes, suitable spacing and sufficient contrast between text and backgrounds.

Images and illustrations

Where images communicate important information, we aim to provide meaningful alternative text or an equivalent textual explanation.

Decorative images should not create unnecessary distractions for people using assistive technologies.

Keyboard navigation

We aim to ensure that important website functions can be accessed through keyboard navigation where supported and that interactive elements are reasonably easy to identify.

Different devices and screen sizes

We aim to make website content usable across common desktop, tablet and mobile devices.

We also aim to consider how pages behave when visitors enlarge text or use browser zoom features.

Clear language

We aim to communicate information using straightforward, understandable language wherever possible.

Where specialist terminology is necessary, we aim to provide sufficient explanation to help visitors understand its meaning.

Accessibility improvements will be reviewed as the website develops.

7. Member Accounts, Bookings and Purchases

Our website uses Wix to provide member accounts, coaching bookings and purchasing facilities.

We recognise that these features are particularly important because visitors may need to interact with forms, account controls, payment facilities and booking calendars.

We aim to consider accessibility when reviewing these functions.

This includes the ability to:

Register for and access a member account.
Navigate relevant purchasing information.
Review product and service details.
Book coaching appointments.
Complete checkout procedures.
Access relevant confirmations and customer information.

Some functionality is provided by Wix or integrated third-party payment providers.

These systems may have their own accessibility features and limitations.

If you experience difficulty creating an account, booking coaching or completing a purchase, please contact us.

We will consider reasonable alternative arrangements where practicable.

8. Books and Published Materials

The Ripple Stone is available in physical and digital book formats.

Physical books purchased directly through our website are printed and fulfilled by BookVault.

Paperback and hardback editions may also be purchased through Amazon, while Kindle editions are distributed through Amazon.

Different formats may offer different accessibility features.

Physical books

Printed books may not be suitable for every reader, particularly where someone requires adjustable text, audio support or specialist reading technology.

We recognise that a standard printed edition may present accessibility limitations.

Digital books

Digital reading platforms, including Kindle, may offer accessibility features such as adjustable text size, display settings or compatibility with certain assistive technologies.

The availability and performance of these features depend on the particular device, reading application, book format and provider.

We do not control the accessibility features offered independently by Amazon or other external retailers.

If you have difficulty accessing one of our publications, please contact us so that we can discuss whether an appropriate alternative or reasonable assistance is available.

9. The Navigator's Resource Library and Downloadable Documents

The Navigator's Resource Library provides educational worksheets and resources intended to support personal reflection and development.

These may include PDF documents, reflection exercises, planning tools and other downloadable materials.

We recognise that PDF documents can present accessibility difficulties, particularly where they contain complex layouts, illustrations, interactive elements or content that has not been properly structured for assistive technologies.

We aim to consider accessibility when creating and updating resources, including:

Using clear headings and logical content structures.
Providing readable text and suitable contrast.
Avoiding unnecessary complexity in layouts.
Including meaningful descriptions of important visual information where appropriate.
Considering compatibility with screen readers and other assistive technologies.
Making instructions understandable without relying solely on colour or images.

Not every existing or newly published resource can be assumed to meet all accessibility requirements without testing.

Requesting an alternative format

If you experience difficulty accessing or using a worksheet or other downloadable resource, please email:

hello@theripplestone.co.uk

Explain which resource you are trying to access and the difficulty you are experiencing.

We will consider whether the information can reasonably be provided in an alternative accessible format or through another suitable arrangement.

10. Podcast, Audio and Video Content

The Ripple Stone may provide podcast episodes, audio recordings, videos and other multimedia content.

We recognise that audio-only content can be inaccessible to individuals who are deaf or hard of hearing, while some visual content may present difficulties for individuals with visual impairments.

We aim to consider accessibility when publishing multimedia content.

This may include providing or developing:

Written summaries of audio content.
Transcripts where reasonably practicable.
Captions for relevant video content.
Text descriptions of important visual information.
Clear playback controls where supported by the hosting platform.

Some audio and video content may be delivered through external platforms with their own accessibility capabilities.

Not all published episodes or recordings may currently have transcripts or alternative formats.

If you require assistance accessing particular content, please contact us so that we can consider a reasonable alternative.

11. Online Coaching Accessibility

Our coaching services are delivered remotely using Zoom.

We recognise that individuals may have different communication, accessibility and participation needs.

Where reasonably practicable, we aim to make suitable adjustments to support participation.

Depending on individual circumstances and the available technology, these arrangements may include:

Discussing communication preferences before a session.
Using available Zoom accessibility features, where suitable.
Considering the use of captions where supported.
Providing written instructions or resources when appropriate.
Allowing reasonable time to process questions or information.
Considering adjustments to the presentation of exercises.
Discussing suitable alternatives where a particular activity presents an accessibility barrier.

We encourage clients to contact us before their session if they have accessibility requirements they would like us to consider.

We will discuss reasonable adjustments individually, taking account of the client's needs, the nature of the coaching service and the arrangements available.

Any personal information shared in connection with accessibility requirements will be handled in accordance with our Privacy Policy.

12. Third-Party Services and Accessibility

Certain parts of our website and service delivery depend on external technology providers.

These include:

Wix: Website hosting, member accounts, bookings and online purchasing.
Usercentrics: Cookie consent and privacy preference controls.
Zoom: Online coaching sessions and associated meeting features.
BookVault: Physical book printing and fulfilment.
Amazon: External book sales and Kindle distribution.
Payment providers: Wix Payments, applicable Stripe arrangements, Klarna and Clearpay.
Podcast and media platforms: Where embedded or externally hosted content is provided.

These organisations may have their own accessibility features, policies and technical limitations.

Although we aim to consider accessibility when using third-party services, we cannot guarantee that every external system will operate without barriers for every visitor.

Where a third-party feature prevents you from using our website or accessing a service purchased directly from us, please contact us.

We will investigate reasonable alternatives or adjustments where appropriate.

Nothing in this section removes our responsibilities under applicable law.

13. Potential Accessibility Limitations

We recognise that some elements of our website and resources may require further accessibility improvements.

Areas requiring attention or verification may include:

PDF worksheets and downloadable documents.
Podcast episodes without written transcripts.
Illustrations and diagrams containing important information.
Third-party audio and video players.
Member registration and account functionality.
Booking calendars and payment processes.
Cookie consent controls.
Mobile layouts and keyboard navigation.

These are areas for review, not a declaration that every listed feature currently has an accessibility defect.

We will aim to investigate identified barriers and prioritise improvements according to their impact on visitors' ability to access information and services.

Where an immediate technical solution is not available, we will consider reasonable alternative methods of providing the relevant information or service.

14. Reporting an Accessibility Problem

We welcome feedback about the accessibility of our website, content and services.

If you encounter a problem, please let us know.

Email: hello@theripplestone.co.uk

It may help if you include:

The page, document or service you were trying to access.
A description of the difficulty.
The device or browser you were using, if relevant.
Any assistive technology involved, if you wish to share this.
The information or support you were trying to obtain.

You are not required to disclose a medical diagnosis or other sensitive personal information to report an accessibility concern.

We will consider your request and aim to respond as soon as reasonably practicable.

Where an adjustment or alternative format is requested, we will assess what is reasonable and explain the available arrangements.

15. Accessibility Complaints

If you believe we have not adequately addressed an accessibility concern, you may raise a complaint directly with us.

Please email:

hello@theripplestone.co.uk

We will consider the complaint fairly, review the relevant circumstances and explain any action or alternative arrangement we can reasonably provide.

Where concerns relate to disability discrimination or a failure to make reasonable adjustments, applicable rights under the Equality Act 2010 remain unaffected.

You may seek independent advice about your rights where appropriate.

16. Ongoing Improvements and Reviews

Accessibility is an ongoing responsibility rather than a one-time website adjustment.

We intend to review accessibility as our website, digital products and educational resources develop.

This may include:

Using Wix's accessibility checking tools.
Reviewing page structure and readability.
Checking images and important visual content.
Testing relevant navigation and interactive features.
Reviewing downloadable resources.
Considering accessibility when introducing new website functions.
Responding to issues raised by visitors and clients.

We may update this statement as improvements are implemented or further accessibility limitations are identified.

Our aim is to make accessibility a continuing consideration in how we develop and provide The Ripple Stone's content and services.

17. Relevant Legislation and Guidance

Our approach to accessibility takes account of applicable UK legislation, including the Equality Act 2010.

We recognise our responsibilities as a provider of services to the public, including the duty to make reasonable adjustments where required by law.

We also look to the Web Content Accessibility Guidelines (WCAG) as an established technical framework for improving access to websites and digital content.

This statement does not claim compliance with legal or technical standards that have not been verified.

Nothing in this document removes rights or protections available under applicable legislation.

18. Changes to This Statement

We may review and update this Accessibility Statement to reflect changes in our website, resources, services, accessibility arrangements or applicable requirements.

The latest version will be available on our website with an updated revision date.

We encourage visitors to contact us if they identify accessibility issues that have not yet been addressed.

19. Contact Information

If you have questions about accessibility, require assistance accessing our website or wish to discuss an adjustment to our coaching services or educational resources, please contact:

Chris Blackman Coaching

Trading name of Chris Blackman, a sole trader operating in the United Kingdom.

Website: https://theripplestone.co.uk

Email: hello@theripplestone.co.uk

Business correspondence address: 3, Whiteway Close, Dursley, Gloucestershire, GL11 4AT, England, United Kingdom

We are committed to making The Ripple Stone as accessible and welcoming as reasonably possible, so that more people can engage with the ideas, resources and opportunities for personal development we provide.